Moving is a major life change – and its success often depends directly on the moving company you choose. While price matters, it’s just as important to consider reliability, professionalism, and the range of services included. Ask these 10 questions before making your decision to ensure you know what you’re getting – and avoid unpleasant surprises.
1. What exactly is included in the moving service?
Moving companies offer a wide variety of services. Different clients also want different things, so make sure the moving company understands your specific needs. Clarify what’s included in the price: does it cover furniture protection, surface protection in both apartments, moving insurance, or street parking permits? Make it clear what you want to handle yourself and what should be done by the movers. If you order unpacking, confirm whether your boxes will be unpacked onto surfaces or directly into cabinets.
2. How experienced are the movers?
Professionalism and experience directly impact how smooth and safe the move is. Ask whether the movers are full-time professionals or temporary workers – especially in the summer when many companies rely on seasonal staff. Everyone starts somewhere, but it’s essential that experienced movers are part of the team. At KunnonMuutto, we only assign new movers alongside experienced professionals to ensure quality and proper training.
3. What kind of equipment and vehicles does the company use?
The right tools and vehicles ensure the safe transport of your belongings. Is the moving truck the right size? What equipment will the movers bring? At KunnonMuutto, all our vehicles run on biogas – an environmentally friendly choice. Our team always brings dollies, moving blankets, lifting straps, hand trucks, ramps, tools, and recycled protection materials.
4. How is the move tracked and documented?
Professional movers ensure that your move is smooth and well documented. Will you receive a waybill or detailed item list? Can you track the transport? At KunnonMuutto, we create a detailed inventory list when we pack your items. For international moves, you’ll get a GPS tracking link. For domestic moves, just ask and we’ll provide one.
5. Is the move insured?
Ask what happens if something breaks. Does the company offer transport insurance, and what does it cover? Can you purchase an extra insurance policy? KunnonMuutto offers a comprehensive moving insurance through our partner If – far more extensive than the standard liability coverage that’s automatically included in every transport. Our quotes always include detailed info about liability and insurance.
6. Can the service be customized?
Every move is unique, and surprises do happen. A good moving company listens to your needs and adapts accordingly. Ask whether they offer extras like various types of moving boxes, storage options, or recycling services for unwanted items.
7. What do their reviews say?
Check Google and Facebook reviews. What do customers say about reliability, friendliness, and efficiency? Check out our reviews here!
8. Is the schedule flexible?
Moves often involve tight schedules and timing challenges. A reliable moving company will be flexible and responsive. Ask how they handle last-minute changes or delays, is there a canceling fee?
9. How does the company prioritize sustainability?
Eco-friendliness and responsibility are becoming more important when choosing a service provider. Ask about recycled packing materials, waste handling, emissions reduction, and employee well-being. Do the workers get breaks? Are they happy in their work?
10. How is communication handled before and after the move?
Clear communication is essential throughout the moving process. Make sure you can easily contact your point of contact and stay updated on the schedule and progress. In case something is lost or damaged, it’s critical to trust the company will take responsibility and resolve the issue.
Bonus Tip: Don’t choose based on price alone
The cheapest company isn’t always the best – especially when time is tight or your belongings are valuable. Choose a partner that gets the job done right – with professionalism, safety, service quality, and responsibility.
Want a truly stress-free moving experience?
Let us at KunnonMuutto handle your relocation with care and efficiency – from start to finish, the eco-friendly and friendly way.
👉 Request a quote or give us a call: +358 40 019 9627
📧 toimisto@kunnonmuutto.fi
